Orders will normally be dispatched within 2 business days of receipt of your order (business hours are Monday to Friday 9.30 am to 5.30 pm). This includes products held in stock and those produced Print on Demand (all Concord Theatricals publications are POD). There is no additional shipping charge for one or more split shipments from different warehouse locations; our rates remain the same as when everything is sent in one consignment, and you only pay what’s quoted during checkout. Most titles listed for sale on our website are available for dispatch within 2 business days, and some, in the extended catalogue, within 7-14 days. A small number of specialist and imported titles may take slightly longer to ship, but usually no longer than 28 days. The estimated dispatch time for each individual title is given on the product page directly under the “Add to Cart” button (e.g. “Usually dispatched within 2 business days”).
Occasionally ordered items may prove to be temporarily unavailable from an external publisher or supplier, or we may part-supply, in which case the balance of your order will follow as soon as available. We’ll email you in such cases with detailed information and inform you if any goods ordered are now out of print or currently unavailable, in which case an outstanding order, or part order, may be cancelled upon request and a refund will be issued.