BACS Direct Debit payments go through a clearing house (STRIPE) that enforces rules and regulations while keeping account numbers confidential. Because of this, BACS Direct Debit payments are more secure than other forms of payment. Paper cheques that pass through multiple hands, clearly display bank details and are too often lost or stolen.
Payments can fail for a variety of reasons; the system should display a failure reason. If a payment fails, we recommend reaching out to your bank for assistance or trying again using a different bank account or a different payment method.