Items in stock will normally be dispatched within one working day of receipt of your order (normally on the same day if placed before 1pm GMT). There is limited dispatch of orders on Saturdays and none on Sundays or public holidays. Print on demand titles (the majority of Samuel French publications) will be manufactured and dispatched – under separate cover, if ordered together with in-stock items – within 2 business days. There is no additional charge for one or more split shipments from different warehouse locations; our rates remain the same as when everything is sent in one consignment and you only pay what’s quoted during checkout. Approximately 6000 titles on the website are available for dispatch within 1-2 business days, and many thousands more, in the wider catalogue, within 7 days. A smaller number of specialist titles and those imported from the US may take slightly longer to bring into stock and then ship, but usually no longer than 2-3 weeks maximum. The estimated dispatch time for each individual title is given on the product page directly under the “Add to Cart” button (e.g. “Usually dispatched within 2 business days”).
Very occasionally items may prove to be temporarily unavailable, or an order may be part-supplied, in which case the balance of the order will follow as soon as available. We’ll email you in such cases with detailed information and also inform you if any goods ordered are now out of print or currently unavailable, in which case an outstanding order, or part order, may be cancelled upon request and a refund will be issued.